Router Set-up and Troubleshooting:

Power Cycling or Restarting

Most common Wi-Fi issues can be solved by power cycling or restarting your modem. The process is quick and does not require you to lose your home network settings.  During the restart process, you will simply power off the modem by unplugging it from the power supply, wait 30 seconds, power it back on, and restart your computer.


During a reset, your modem and router will be reset to the manufacturer’s original settings, including your Wi-Fi name and password. A reset requires using a small object, such as the tip of a pen or pin, to hold in the small reset button on the back of your modem until the lights power off and on. This also resets all of the configurations by your Internet Service Provider and requires provisioning of the device. You rarely want to do this as it will cause all of the settings to be wiped from your device, meaning your internet will be down until your Internet Service Provider can reprogram the device. Resetting certain modems or routers will require a truck roll and may result in additional charges.

Connecting Outside Services



Difference Between a Router and a Modem:

Most people use their home network to access the Internet, but many have no idea how these networks work. Can you tell the difference between a modem and router? The modem connects your home to the Internet, while a router creates the network inside your house.

Short take: what’s the difference between a modem and a router?

Modem Router
  • Brings Internet to your home
  • Brings Internet to your devices
  • Has public IP address
  • Assigns local IP adresses
  • Uses a WAN network
  • Creates a LAN network

Modems bring the Internet to your home

A modem is a device that connects your home, usually through a coax cable connection, to your Internet service provider (ISP), like RTC. The modem takes signals from your ISP and translates them into signals your local devices can use, and vice versa. The connection between your house and the Internet is known as a wide area network (WAN). Each modem has an assigned public IP address that identifies it on the Internet.

Routers bring the Internet to your devices

A router connects your devices to each other and, in hard-wired setups, to the modem. The router connects to your modem and then to your devices (laptops, smart TVs, printers, etc.) via either an Ethernet cable or Wi-Fi signal. The router creates a local area network (LAN) within your house, allowing your devices to share files and peripherals like printers. The router manages all the information going to and from each device and